By using our webstore, you are consenting to our Terms and Conditions as stated below.
Customer Service Policy
STS Marine & Industrial Products is committed to providing quality products Australia Wide. We endeavour to ensure the products listed on our website are either in stock or able to be ordered in on notification. Items with a # symbol after the product code depicts a buy in product which means this item is not something we currently have in stock. All transactions are processed in AUD and payments can be made by Mastercard / Visa using Secure Pay (see our security policy below) or by direct deposit. Goods will only be shipped to your address once payment is received.
STS Marine & Industrial Products is not required to give refunds or exchanges if you simply change your mind, or make a wrong decision.
We will not refund any items that are cut to lengths such as rope, chain and netting.
We will only accept refunds on orders/products when;
- The product is unavailable or has been discontinued.
- The product is faulty or doesn’t function how it is supposed to.
- The product received was incorrect and still in saleable condition/original packaging.
- The customer is responsible for all freight costs.
All returns will only be accepted within 7 days of received order.
STS Marine uses SecurePay to provide a secure environment for the authorisation of credit card transactions. Confidential information including card details are encrypted using industry standard SSL 128-bit encryption technology. STS Marine has taken every care for you to securely shop with us through our secure server system and will accept no responsibility for any fraudulent credit card use. If you have any questions regarding our security, please contact us.
We send most orders using Australia Post for packages up to 20kg. Shipping costs are influenced by the size and weight of the product and area (postcode) where item is to be sent. Exact cost will be calculated in the shopping cart and added to the order total before checkout.
Heavier items, bulk orders and flammable goods will be shipped by courier for an extra charge. These items are denoted by a * after the part number. Please contact us prior to your order for a quote for these items. Standard delivery timeframes are between 3-10 business days. STS Marine does not ship outside of Australia (internationally).
Product descriptions, pricing and photographic errors are unintentional and subject to correction at our discretion. Photographic elements and descriptions are used only as a generic guide and may vary from the actual product.